Title: the subject of your trouble ticket
message.
E-mail: your e-mail address. It is required
if you want to receive an e-mail confirmation that your trouble
ticket was received by the technical support.
Disable email confirmation: check this box
if you do not want to receive the e-mail confirmation upon receiving
tickets.
Priority: state how important or urgent it
is for you to have this problem taken care of.
Question: enter a
question or describe your technical problem
Important: (available in version 2.3 and higher) when
posting a trouble ticket, do not enter texts in HTML. Support
system will not transform it into the plain text, but post
it as it is. E.g: entering <i>problem</i> will
show up in a trouble ticket only as <i>problem</i>
which will make it difficult for TechSupport staff to read.
Use it only when HTML tags are important.
Attachment: (available
in version 2.3 and higher) you can add it if a trouble ticket
was sent to you by email. Users with web-based TechSupport system
won't be able to retrieve it.
